Data Model Creation to Bring Together Asset Management
A bespoke Salesforce data model connecting assets to financial schemes and maintenance, delivering faster issue resolution and accurate cost attribution across thousands of developments.
A bespoke Salesforce data model connecting assets to financial schemes and maintenance, delivering faster issue resolution and accurate cost attribution across thousands of developments.
Our client was one of the UK’s leading residential property services providers, looking after more than 300,000 homes in England, Wales and Scotland, across 5,000+ developments.
With over four decades of experience and 4,000 employees, the organisation works with developers, investors, freeholders and over 1,300 Resident Management Companies.
Operationally, the business had disparate ways of managing repairs, maintenance and customer service. As a result, they struggled to identify issues and callout to suppliers to address maintenance and repair items because they were often unable to tell where a problem was. This was leading to a growing cohort of unhappy customers.
ThirdEye built a force.com based bespoke data model that brought together the physical world of homes and assets with the scheme reporting and financial world.
Every asset and development area was tied to a specific financial scheme. This made it easy and efficient to attribute service and repair costs to the appropriate financial area.
Users were able to raise tickets for repairs and maintenance using a Salesforce community that was architected to be scalable for millions of residents.
The force.com solution helped resolve the client's challenges across issue resolution, customer communication, and financial scheme accounts reporting.
Uplift in speed and accuracy of identifying maintenance issues, quality of customer and supplier communication, and accounting accuracy
Now able to better achieve their business goal of making life easier for their customers and represent their best property interests.
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